謝謝閣下選購漢科電腦公司的產品。
凡選購本公司所代理之產品，只要提供該產品之發票 / 收據，即可享用相關的保養服務，而不需登記。
維修條款如下:
Terms & Conditions:
1. WARRANTY COVERAGE
Warranty coverage commences from the date you purchased the Product. Please retain your sales or delivery receipt with warranty card or label.
Warranty maybe be invalid if the serial number on the actual product is illegible or missing – subject to final judgement by the manufacturer.
Hornington warrants the Product against defects in material or workmanship under normal use for the applicable warranty period listed below (“Warranty Period”), beginning from the date of original purchase by the Purchaser. If the Product becomes defective during the Warranty Period, Hornington will, at its option and as specified below, repair the Product with new or reconditioned components or parts, or replace the Product with a new or reconditioned Product of the same or functionally equivalent model. Hornington will not guarantee the replacement items (whole or part) will be of the same chipset / date code / country of origin.
1.1 Warranty Period
Stated period (Beginning from the date of purchase) on the warranty card or label.
For consumable parts (i.e. battery, ink, printing head, filament and etc.), the warranty period depends on each vendor’s product. Please reference to corresponding vendor warranty terms.
2. WARRANTY SERVICE
2.1 Carry-in Warranty Service
Hornington offers the Purchaser a “Carry-In” Warranty Service for the applicable Warranty Period which includes repair of all defects in materials and/or workmanship (i.e. labour and parts or labour only that stated on the warranty card); provided that the fault has occurred under the operation of the Product as described in the User’s Manual. Parts removed from a Product during Warranty Service will become the property of Hornington. The spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on.
The Product shall be considered as repaired when it fulfills tests performed according to the original Product specifications and when the operating system has been restored. Hornington’s Limited Warranty does not include backup and/or restoring backups of any customer data or software.
Transportation and insurance cost of the Product to/from the designated service centres are to be covered by the Purchaser.
Service and turnaround time depends on the spare parts availability.
2.2 How to obtain Warranty Service
Should your Hornington Product become defective within the warranty period, contact our support department. When you contact the support department, you will be asked for the following information:
A. Your name/address and a telephone number where you can be contacted.
B. The model name and serial number of your Product, You can find these on the labels on the product or on the warranty card/label.
C. The date and place you purchased your Product.
D. A brief description of the problem.
Help Desk will help to sort out if the product require a carry-in inspection/repair service or not.
Before you return the Product to the nominated return point, please remember to include the following information:
A. You send the Product in proper packing, preferably in the original packing case.
B. Backup all your data & software before send to us. Hornington will not be liable to retain any data stored in the storage. Note that only the original factory installed system software supplied by Hornington will be restored under warranty.
C. A copy of the original sales invoice or delivery receipt is attached.
D. Your personal passwords are included to make it possible to log-in to your computer if required.
E. A brief description of the problem.
2.3 Technical support Service
Technical support Service is provided within the product’s warranty period via phone, email, whatsapp and etc. For out of warranty product, we can only provide limited support service or even stop support service if we don’t have such resources.
3. Hornington WARRANTY LIABILITY
3.1 Pre-installed or Bundled Software
Hornington and its affiliates, suppliers, service providers, and resellers disclaim all warranties, conditions and representations, whether express, implied or statutory, with respect to software and documentation provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose. Hornington and its affiliates, suppliers, service providers, and resellers do not warrant that the functions contained in the software will be uninterrupted or error free. The software and documentation are provided “AS IS”, except if expressly warranted by the licensor in the applicable software license agreement, and are subject to the terms and conditions of the software license agreement contained in or accompanying the software. In no event will Hornington, its affiliates, suppliers, service providers, or resellers be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in the software or documentation however caused, even if advised of the possibility of such damages.
3.2 Exclusions to the Hornington Warranty
This warranty does not apply to the following:
A. Defects caused by the operation outside the usage parameters stated in the User’s Manual.
B. Malfunctions caused by misuse or abuse, by improper installation, operation or maintenance, by improper connections or peripherals, by use of non-authorized spare parts, by service modifications or repairs performed by a person not authorized by Hornington, or by other conditions not arising from defects in product materials or workmanship.
C. Malfunction or failure caused by accidental or intentional damage.
D. Defects resulting from normal wear and tear.
E. Diskettes, CD-ROM, carrying cases or other parts of a consumable nature.
F. Any transfer of ownership. Warranty is provided only to the original Purchaser.
G. Damaged by third party peripherals, memory expansion cards, PC cards or accessories are excluded from the Warranty.
I. Preventive maintenance such as conditioning hard disk, recovering data from software VIRUS attacks, checking software VIRUS attacks, running hardware diagnostics tests and cleaning are excluded from the Warranty.
J. Free Accessories (e.g. Carrying Case, Mouse, Cables and etc.) : No Warranty Coverage.
K. Any part of the product or accessories is chipped, rusted, water stained, corroded, cracked, burned, dented, damaged, incomplete or superficially damaged.
4. WARRANTY DISCLAIMER AND LIMITATIONS
The warranties stated herein are in lieu of all conditions and warranties, express, implied, or statutory, including but limited to any implied conditions or warranties of merchantability or fitness for a particular purpose on the part of Hornington and its affiliates, suppliers, service providers, and resellers. All implied or statutory conditions and warranties to the extent that they cannot be excluded are limited as set forth herein. If the product is defective in materials or workmanship, the original purchasers sole and exclusive remedy shall be repair or replacement as provided above. However, if that remedy fails of its essential purpose, Hornington reserves the right to refund the purchase price of the product to the original purchaser in exchange for the return of the product. Except to the extent prohibited by law, Hornington and its affiliates, suppliers, service providers, and resellers shall not be liable for any damages including, but not limited to, direct, indirect, incidental or consequential damages, loss of use or data, loss of profits, or interruption of business, whether such alleged damages are based on warranty, condition, tort, or contract (even in the nature of breach of fundamental term). Except to the extent prohibited by law, this is the exclusive written limited warranty of the original Purchaser.
5. DATA STORAGE MEDIA
The only effective protection of the data stored in a computer, such as on a hard disk, is to regularly back up that data by Purchaser. Hornington and its affiliates, suppliers, service providers and resellers shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Hornington or its service providers for Warranty Service or other repair, including but not limited to the costs of recovering such programs, data, or other information. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for Warranty Service or repair to the designated service centres.
6. GOVERNING LAW
Where the Purchaser has taken delivery of the Product in any other country, this warranty shall be governed by the laws of the Hong Kong Special Administrative Region.
*above conditions have been revised on 27 March 2025 and maybe be continually revised without notification